Buying football tickets by phone - is it still worth it?

Anyone who still picks up the phone today is daring, because the social phobia against telephoning has progressed and more and more people are switching to the alternative of text communication – even when buying football tickets. A somewhat outdated and perhaps forgotten form of ticket purchase is the telephone hotline at the football clubs themselves. It used to be possible to order tickets by phone and pay for and collect them directly from the ticket counters on match day.

Could is perhaps the wrong choice of word, as this is still possible at some clubs, but this type of ticket purchase seems to be dying out. Nevertheless, we would like to provide you with an overview of how you can still buy football tickets by phone these days and what you need to bear in mind.

What you can expect in the article

Is it possible to order football tickets by phone?
Football Tickets Telephone Hotline: Are there any fees for buying tickets?
Football Ticket Hotline: Real employees or AI announcement?
Alternatives to buying football tickets via the hotline
Conclusion: Anyone who buys football tickets via the hotline today is missing out on attractive bargain offers

Is it possible to order football tickets by phone?

Yes, because even though some football clubs now have an automated voice announcement or a generated AI that takes the call and guides you through it, many football clubs in Germany still offer you the chance to order your football tickets over the phone. Of course, you have to leave a few private details for this and you may receive the invoice for the tickets by e-mail and have to make a bank transfer in advance.

The football tickets will then either be sent to you digitally so that you can carry them with you on your smartphone, for example, or you can collect them in physical form from the ticket counter directly at the stadium.

Football Tickets Telephone Hotline: Are there any fees for buying tickets?

If you find charges on the invoice for your football tickets, then there are usually 2 different types of these additional costs:

Delivery costs
Ticket insurance

At least the delivery costs for the tickets are not incurred when ordering by phone, as you either receive the tickets digitally or collect them yourself from the stadium ticket office. Ticket insurance also makes no sense in this case, as this is only really necessary if you receive the tickets by post. There may be exceptional cases in which a processing fee may be incurred, but as far as we know, you do not have to expect any significant additional costs when purchasing via the ticket hotline and ultimately only pay the pure ticket price.

Football Ticket Hotline: Real employees or AI announcement?

This is an important question, because we’ve all encountered AI assistants on the phone and even though AI certainly benefits us in various areas, it can be a real test of patience when it comes to telephone enquiries. It is therefore no wonder that many people prefer real employees at the other end of the telephone line and appreciate direct customer service.

If you want to buy your football tickets over the phone, this is unfortunately no longer the case, as some clubs have already installed AI assistants for customer service. At least for the first few questions before you are put through to a real employee.

Alternatives to buying football tickets via the hotline

Buying football tickets over the phone seems to be a relic of the past, because a large number of modern fans like you order their tickets for upcoming football matches online and in this regard there are 3 variants in particular, which we would like to present to you as good alternatives:

Buy football tickets online
Buying football tickets on the secondary market
Buy football tickets via classified ads

Buy football tickets online: Here’s how!

The World Wide Web offers you a multitude of opportunities to buy your football tickets and probably the most realistic first port of call is the online ticket shop of your favourite football club. There you can choose from various ticket categories and buy your personalised ticket for clubs such as FC Bayern Munich, Borussia Dortmund and others, from standing room to VIP seats.

Buying football tickets on the secondary market: how it works!

If there are no more tickets available for a football match via the official channels, you should turn to the secondary market for Bundesliga tickets, because there you have the opportunity to find remaining contingents or private sales, through which you can ultimately still plan your football trip to the stadium. Viagogo and Ticketbande are two providers that you should have a closer look at in this regard, as you can compare numerous offers there, but the following portals are also worth a look:

Buying football tickets privately via classified ads: Here’s how!

Ebay and other classified ad portals as well as social media adverts would be another alternative for your ticket purchase if you don’t want to use a telephone hotline. However, as these classified ads rarely specialise in event tickets, you will need a bit of luck to find the offers you are looking for and therefore the other examples are more suitable for your ticket search.

Where can I buy football tickets online via social media?

Have a look at our guide to tickets via social media.

Conclusion: Anyone who buys football tickets via the hotline today is missing out on attractive bargain offers

Even if you have fond memories of the days when it was quite normal to order football tickets via telephone hotlines, circumstances have changed somewhat and the best deals can now be found online. If you order over the phone, you could miss out on attractive ticket offers and you should therefore consider whether it makes sense to buy your next tickets for a football match of your choice online.

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